Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, configuring campaigns, or making donations. This includes names, email addresses, payment information (processed by Stripe), and organization details.

2. How We Use Information

We use your information to provide the Service: process donations, send receipts, manage campaigns, and deliver AI-assisted stewardship features. We do not sell your data to third parties.

3. Payment Processing

Payment information is processed by Stripe and never stored on GiveLink servers. Stripe's privacy policy governs the handling of payment data.

4. Data Sharing

We share data only with service providers necessary to operate the platform: Stripe (payments), Clerk (authentication), Resend (email delivery), and Neon (database hosting). Each provider processes data under their own privacy agreements.

5. AI Processing

Donor and campaign data is processed by AI models to generate stewardship recommendations. AI processing occurs through secure API calls; donor data is not used to train external AI models.

6. Data Retention

Active account data is retained for the duration of your subscription. Donation records are retained for 7 years for tax compliance. You may request data export or deletion at any time.

7. Donor Privacy

Donors can choose to give anonymously. Opted-out donors are excluded from marketing communications. Donor data is scoped to the organization that received the donation and is not shared across organizations.

8. Security

We use industry-standard security measures including encryption in transit (TLS), database-level row-level security for tenant isolation, and regular security audits.

9. Your Rights

You have the right to access, correct, export, or delete your personal information. Contact privacy@givelink.ai to exercise these rights.

10. Changes

We may update this policy. Material changes will be communicated via email to account holders.

11. SMS Communications

GiveLink delivers SMS messages on behalf of nonprofit organizations who use our platform. When you provide a phone number and check an SMS opt-in box on a donation form or event registration form hosted on GiveLink, the nonprofit may send you text messages about their campaigns, events, and donor stewardship, including:

• Donation receipts and acknowledgments
• Event reminders, updates, and changes
• Campaign-specific updates and progress reports

Your rights:

• Opt out anytime by replying STOP to any message. STOP is honored within seconds and applies across every nonprofit on the GiveLink platform that has your number.
• Get helpby replying HELP. We'll respond with the nonprofit's contact information and a link to this privacy notice.
• Data we keep: the phone number you provided, the timestamps of messages sent and received, and the consent record showing how, when, and on which form you opted in.

Costs:Message and data rates may apply per your wireless carrier's plan.

Quiet hours:GiveLink does not send SMS between 9:00 PM and 8:00 AM in the recipient's local time. This is enforced by the platform. Nonprofits cannot override it.

Frequency cap: Each nonprofit may send up to 3 messages per recipient per 24-hour period (some orgs may configure a different cap up to 10).

Carrier disclaimer:SMS service is provided through Twilio. Msg & data rates may apply. Carriers are not liable for delayed or undelivered messages.

Questions: support@givelink.ai